Circumstances under which a refund will be given
In the event of a default by the University of Hull for any of the following reasons:
- where the University withdraws a programme prior to the start of the start date
- where the University is unable to deliver a programme as advertised, due to circumstances beyond its control
Where there are exceptional circumstances beyond an applicant's control, such as illness or bereavement of an immediate family member. An application for this type of refund must be supported by certified documents such as a doctor's certificate and/or relevant documents verifying the situation. Decisions regarding exceptional circumstance refunds are at the discretion of the Director of Student Services.
Where a visa application is refused by the Home Office, except in the following circumstances:
- The UK government has cancelled a visa as a result of a breach of visa conditions
- Falsified documents have been submitted with the visa application
- Where incomplete information has been submitted in support of a visa application and the Home Office determines that the student has made false representations and/or failed to declare information material to the visa application
If an applicant fails to meet the required academic grades attached to their offer and their application is not successful on those grounds. A refund will only be made if the University is satisfied that sufficient evidence has been provided that shows the applicant has made a genuine effort to meet the conditions. English language certificates submitted as evidence in support of a refund request must be dated after the date of the tuition fee deposit payment.
No refunds, other than for exceptional circumstances (see above), will be made once an applicant has arrived in the UK and after the commencement of the course.
Should an applicant be found to use fraudulent documents at the time of application or at the time of applying for entry clearance, no refund will be due.
If an applicant has their visa refused due to an issue of credibility and lodges an administrative review, which is successful in overturning the original decision to refuse a visa, the University will issue a refund. If an applicant is unsuccessful at administrative review or chooses not to pursue an administrative review then a refund will not be given.
Deposits will be held at least until the start date of the course applied for, or longer, at the discretion of the University, until the relevant checks have been undertaken.
In line with UK money laundering laws any fee paid will only be refunded to the person or body who paid the fee.
Failure to attend at the start of the programme, or withdrawal from the programme after enrolment will mean that the deposit is forfeited by the applicant. The Home Office will be informed that the student has not enrolled on the programme and has withdrawn.
All refunds are subject to a 10% administration fee; please note that this fee will only be levied on the compulsory minimum deposit amount.
How to apply for a tuition fee deposit refund
Please complete and return the Request for Refund of Tuition Fee Deposit form.
Please note that applications for a refund must be received by the University no later than six weeks after the intended start date.